White-glove, at no extra cost
We book the experience.They just show up.
Every RibbonsXP gift comes with concierge booking built in — we contact the venue, confirm the date, and handle the details, so the recipient never has to make the call themselves.
Built for individual gifts and corporate teams alike
HR teams and business owners
Send a gift to your whole team and never worry about someone not knowing how to redeem it. We handle every booking, and you get redemption visibility across the group.
Individual gift-givers
Buying a single experience gift card for someone special? Concierge is included — the recipient never has to make the call themselves.
The process
From redemption to confirmed booking
Recipient picks their experience
They redeem their gift card and choose the venue or category — dining, spa, adventure or tours.
We contact the venue directly
Our concierge team reaches out to confirm date, time and party size on the recipient's behalf.
The booking is confirmed
No back-and-forth for the recipient — we handle the logistics and send confirmation once it's locked in.
Backed by our guarantee
If the venue can't accommodate the date, we reallocate to a comparable venue — the gift never falls through.
Why it matters
Self-booking vs concierge booking
| Recipient books it themselves | RibbonsXP Concierge | |
|---|---|---|
| Recipient makes their own booking call | ||
| We confirm the booking on their behalf | ||
| Backed by a reallocation guarantee | ||
| No extra cost | ||
| Works for both individual and bulk corporate gifts |
From gift-givers and recipients
What people say about concierge
“I gifted my sister a spa credit and genuinely forgot to tell her how it worked. RibbonsXP's concierge team called her, sorted the date, done. She thought I'd planned the whole thing myself.”
Ifeoma K.
Individual gift buyer, Lagos
“With 60 staff gift cards out, the concierge booking layer is what stopped it from becoming an admin headache. Nobody on my team had to chase a single reservation.”
Samuel B.
Operations Manager, Retail (Nairobi)
“It's the difference between sending a voucher and actually gifting an experience. The follow-through is what makes it feel premium.”
Fatima N.
Founder, Consultancy (Accra)
Questions
Concierge FAQs
Is concierge booking an extra service, or is it included?
It's included with every RibbonsXP gift card and experience box — individual and corporate — at no extra cost.
What happens if the venue can't take the booking?
Every gift is backed by our concierge guarantee — if a named venue can't accommodate a date, we reallocate to a comparable venue so the gift never falls through.
Does concierge work for bulk corporate orders too?
Yes — it's the same booking layer whether it's one gift card or a few hundred sent to a team. Corporate accounts also get redemption tracking on top.
How long does it take to confirm a booking?
Most bookings are confirmed within a few business days of the recipient choosing their venue, depending on availability.
More on what happens if a venue can't take a booking — see the concierge guarantee.
Get in touch
Questions about concierge, individual or corporate?
Rewarding a team? See our corporate page
Pricing tiers, bulk ordering and redemption tracking — concierge is included on every plan.
Visit Corporate Gifting