Question 1

What is RibbonsXP?

Accepted Answer

RibbonsXP is a platform for gifting experiences — not things — across Africa. We curate spa days, restaurant gift cards, hotel stays, group activities and multi-day travel packages, then let you buy them as a gift card or voucher for someone else (or for yourself).

Question 2

Which countries does RibbonsXP operate in?

Accepted Answer

Our experience gift cards currently cover Lagos, Accra, Nairobi, Johannesburg, Abuja, Cairo, Kampala and Tanzania, with more cities and categories in active development.

Question 3

Do I need an account to buy a gift card?

Accepted Answer

You can browse every experience without an account. To complete a purchase or redeem a voucher, you'll be asked to create a free account or log in — this is what lets us track your order and the recipient's redemption.

Question 4

What's the difference between an Experience Voucher and a Gift Certificate?

Accepted Answer

An Experience Voucher is tied to one specific experience (for example, a particular spa treatment). A Gift Certificate is a dollar-denominated amount that the recipient can put toward any experience on the platform — if their chosen experience costs less, the balance carries forward; if it costs more, they pay the difference.

Question 5

Do RibbonsXP gift cards expire?

Accepted Answer

No — Experience Vouchers and Gift Certificates do not expire. If a voucher is redeemed more than 12 months after purchase, it's subject to that experience's current availability and pricing at the time of redemption.

Question 6

Can I personalize a gift card with a message?

Accepted Answer

Yes, gift cards can be personalized with a message for the recipient at checkout.

Question 7

How is a gift card delivered?

Accepted Answer

Gift cards are delivered electronically — either straight to your inbox to forward yourself, or directly to the recipient's inbox if you choose that option at checkout. We never collect or require a mailing address to send a gift card.

Question 8

Can I return or refund a gift card?

Accepted Answer

Yes, within 30 days of purchase, as long as the experience hasn't already been booked. Refunds are issued to the original purchaser via the original payment method. Once an experience is booked, it's treated as fully redeemed and isn't eligible for a refund.

Question 9

Can I exchange a gift card for a different experience?

Accepted Answer

Yes — unredeemed or redeemed-but-unbooked vouchers can be exchanged free of charge. If you switch to a more expensive experience, you pay the difference; if you switch to something less expensive, the remainder stays on your account as credit toward a future booking.

Question 10

Why doesn't a spa or restaurant gift card show me the vendor's name upfront?

Accepted Answer

Most of our spa and restaurant gift cards use a concierge model: you choose the type of experience and the city, the recipient picks their own date, and we allocate the best available partner from our vetted pool — confirmed before the appointment. This lets us guarantee availability without locking you into one specific venue that might be fully booked.

Question 11

Is there a way to gift a specific, named venue instead?

Accepted Answer

Yes — that's a separate, newer part of the platform. Our hotel, spa and restaurant 'Experiences' sections (currently in development) name the venue upfront, the same way a normal gift card to a specific restaurant would work. These launch city by city as we sign partnerships with named vendors.

Question 12

What happens after I book an experience?

Accepted Answer

You'll get a booking confirmation. After that, any changes are governed by the cancellation and rescheduling policy listed for that specific experience. If you don't show up and haven't cancelled or rebooked in line with that policy, the experience is treated as fully redeemed.

Question 13

What if my experience gets cancelled by the provider or the weather?

Accepted Answer

If a provider cancels — for weather, equipment issues, or venue problems — you're entitled to re-book or exchange the experience at no extra charge. We're not responsible for losses or expenses you incur because of a cancelled experience, so we'd recommend not booking non-refundable travel around a single experience without some buffer.

Question 14

How do I list my business on RibbonsXP?

Accepted Answer

Head to our vendor page to start the process. We're actively building out our hotel, spa and restaurant partner network city by city, so getting in touch early helps you get prioritized as we expand into your area.

Question 15

Are RibbonsXP's experience providers RibbonsXP employees?

Accepted Answer

No. All experience providers are independent businesses, unaffiliated with RibbonsXP. We handle discovery, gifting and booking; the provider is responsible for delivering the actual experience and its accuracy.

Question 16

We're a tour operator — can we be featured on RibbonsXP?

Accepted Answer

Yes — reach out via the Contact page and our team will get back to you. We list tours from established operators across Africa, Europe and Asia.

Question 17

Does RibbonsXP offer corporate or bulk gifting?

Accepted Answer

Yes — see our Corporate Gifting page for employee rewards, client gifts and team incentive programs, including corporate discounts on gift card value at scale.

Question 18

Can a company buy gift cards for resale or redistribution to employees?

Accepted Answer

Yes, this is covered under our Corporate Sales terms. A corporate customer purchasing for resale or non-resale redistribution to its own employees or customers doesn't itself become the 'owner' of the certificates and shouldn't redeem them directly — see our Terms and Conditions for the full detail.

Question 19

Is there an admin fee for corporate accounts?

Accepted Answer

No — there's no account management fee, listing fee or subscription. You only pay for the gift cards and experiences you actually purchase for your team.

Question 20

How do I update or delete my account information?

Accepted Answer

Log into your account and go to 'My Account', or contact us directly and we'll help. We may retain some information after deletion where required by law or for legitimate business purposes — see our Privacy Policy for specifics.

Question 21

Can I opt out of marketing emails?

Accepted Answer

Yes, at any time — either via the unsubscribe link in any marketing email, or by contacting us directly. You may still receive non-promotional emails related to your account or an order in progress.

Question 22

Is RibbonsXP available to people under 18?

Accepted Answer

No — use of RibbonsXP is restricted to people 18 years of age or older.

Frequently asked questions

Getting started

Gift cards & vouchers

How booking & the concierge model work

For vendors & partners

Corporate gifting

Account, privacy & data