Terms and Conditions

Acceptance of Terms and Conditions

By purchasing, using, accepting, booking, redeeming, or participating in a RibbonsXP Experience (“Experience”), RibbonsXP Experience Voucher (“Experience Voucher”), RibbonsXP Gift Certificate (“Gift Certificate”), or any other product or voucher offered by RibbonsXP (collectively, the “Services”) or by accessing, browsing and using RibbonsXP.com (the “Website”) you agree to be subject to the following terms and conditions (“Terms and Conditions” or “Agreement”) as well as all other applicable laws.

IMPORTANT: This Agreement includes resolution of disputes by arbitration instead of in court.

RibbonsXP may amend these Terms and Conditions at any time by posting such amended Terms and Conditions on the Website. Such amended Terms and Conditions will be effective as of the date it is posted to the Website.

Purchasing and Redeeming

Follow the instructions for purchasing and redeeming an Experience Voucher or Gift Certificate found at the Website or in RibbonsXP sales literature. As a condition to redeeming an Experience Voucher or Gift Certificate, a recipient must first register for an account and accept these Terms and Conditions.

Experience Vouchers

Experience Vouchers are issued and redeemable for a specific Experience offered through the Website. Experience Vouchers are not issued to customers in a specified or denominated amount. Experience Vouchers cannot be redeemed or exchanged for services with any other merchant, entity or experience supplier, and cannot be redeemed or exchanged for cash except where required by law. Experience Vouchers do not store any value electronically and value cannot be electronically added or subtracted to Experience Vouchers.

You may purchase an Experience Voucher for your own use or as a gift for another person. In no event shall RibbonsXP collect your mailing address or the recipient's mailing address. RibbonsXP will, however, collect your billing address in order to complete the transaction. Upon purchase, the Experience Voucher shall be delivered electronically on the website to you or to the recipient.

Experience Vouchers are redeemable through the Website for the specific Experience associated with the particular Experience Voucher. Except as explained in the “Return and Refund Policy” below, all sales of Experience Vouchers are final. However, a recipient may exchange an Experience Voucher in accordance with the “Exchanges” section below.

Gift Certificates

Gift Certificates are issued in a dollar-denominated amount ranging from $50 to $2,000. Gift Certificates can be redeemed for Experiences only through the Website, and cannot be redeemed or exchanged for goods or services with any other merchant, entity or experience supplier, or for cash except where required by law.

A Gift Certificate may be redeemed for an Experience of a lesser or greater value. If the chosen Experience has a lesser value than the Gift Certificate, the additional balance will be available to the recipient and may be used toward future Experience bookings. If the chosen Experience has a greater value, the recipient must pay the difference with another form of payment. Except as explained in the “Return and Refund Policy” below, all sales of Gift Certificates are final.

Third-Party Gift Certificates/Gift Codes

From time to time, the Website may offer gift certificates or gift codes that are redeemable by a third party that is not affiliated with RibbonsXP. In any case, the third party with which the gift certificate/gift code is redeemable shall be considered the issuer, and sole obligor, of such certificates/codes. You acknowledge that RibbonsXP shall have no liability to you with respect to these certificates/codes.

Experience Vouchers and Gift Certificates Do Not Expire

The availability, type, and price of the Experiences that we offer on the Website may vary over time. Although Experience Vouchers do not expire, any Experience Voucher that is redeemed more than twelve (12) months from the date of original purchase will be subject to the current availability of such specific Experience on the Website, and you are responsible for paying for any increase in price for such Experience at the time of redemption.

Standard Purchaser Return and Refund Policy

If you wish to return a Gift Certificate or Experience Voucher you must do so within 30 days of your purchase. All refunds must be requested by the original purchaser and will be made only to the original purchaser in accordance with the original payment method. No refunds are allowed once an Experience is booked in accordance with booking requirements found at the Website.

Exchanges

Recipients may exchange unredeemed or redeemed but unbooked Experiences at any time free of charge. Should the recipient choose to exchange for a more expensive Experience, he or she will simply need to pay the price difference. Should he or she exchange for a less expensive Experience, the remainder will constitute an unredeemed balance remaining on such Experience Voucher or Gift Certificate, which will be applied to the recipient's account. Such unredeemed balances may only be redeemed toward future bookings of Experiences at the Website and are not redeemable for cash.

Experience Cancellations & Rescheduling

Once you have booked an Experience and received a booking confirmation, any cancellation and/or rescheduling is subject to the cancellation and rescheduling policies for your specific Experience as listed at the Website. If you fail to appear on your booked date or to cancel and rebook in accordance with the relevant policy, (i) RibbonsXP shall have no further obligation to you, (ii) you shall not be entitled to a refund or exchange, and (iii) your Experience will be considered fully redeemed and booked.

Availability

All Experiences are subject to availability and shall be booked in advance in accordance with the requirements found at the Website. RibbonsXP makes no claim or guarantee as to the availability of any specific Experience.

Weather

Certain Experiences are very weather dependent. You should not assume that weather conditions will result in a cancellation of a booked Experience. All Experiences canceled by the Provider due to weather conditions will be re-booked, subject to availability, without any further charge to you.

Provider Cancellations

Providers may cancel booked Experiences without notice for reasons including but not limited to weather, mechanical or equipment problems, malfunctions or unavailability, or venue issues. In such an event, you shall be entitled to re-book or exchange such Experience in accordance with these Terms and Conditions.

Marketing

By accepting these terms and conditions you agree to receive promotional marketing emails and SMS messages. You can unsubscribe at any time by following the instructions in the message or by contacting our customer success team.

Corporate Sales

On occasion, certain entities including but not limited to corporations, partnerships, other business entities, or non-profit entities (“Corporate Customers”) will make purchases from the Company for the purpose of either (i) resale in the ordinary course of Customer's business, or (ii) non-resale redistribution to Customer's individual customers or employees. For such Corporate Sales, the Corporate Customer agrees that (a) under no circumstances shall it be considered the owner of any Certificates purchased from the Company, (b) it shall not use or redeem the Certificates itself, and (c) it is purchasing the Certificates strictly for resale or non-resale redistribution as described above.

Disputes and Dispute Resolution

Governing Law

By visiting, accessing, using or browsing the Website, or by purchasing or redeeming a Gift Certificate or Experience Voucher, or by booking an Experience, you agree that the laws of the District of Columbia, without regard to principles of conflict of laws, shall govern the conditions of use and such use will be construed in accordance with the laws of the District of Columbia, including all matters of construction, validity and performance.

Mandatory Binding Individual Arbitration

Please read this section carefully. It affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court.

You and RibbonsXP agree that any and all claims or disputes, whether at law or equity, in any way related to or concerning this Agreement or your purchase, acceptance or use of a Gift Certificate or Experience Voucher, or your purchase of or participation in an Experience or your use of the Website, shall be resolved in its entirety by individual (not classwide or collective) binding arbitration, except that you or RibbonsXP may take claims to a small claims court if such claims qualify for hearing by a small claims court. The Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. This agreement to arbitrate shall survive termination of this Agreement.

Notwithstanding the above, you may choose to pursue your claim in court instead of arbitration if you opt out of this arbitration agreement. To opt out, contact RibbonsXP. To be effective, you must opt out within 14 days from the date of your purchase, acceptance or use of a Gift Certificate or Experience Voucher or your purchase of or participation in an Experience, whichever is earlier.

Class Action Waiver. You and RibbonsXP agree that any proceedings under this Agreement, whether in arbitration or small claims court, will be conducted on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceeding as a private attorney general are not permitted.

Jury Trial Waiver. If a claim proceeds in court rather than through arbitration, you and RibbonsXP agree to waive the right to trial by jury.

Arbitration Procedures

Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at jamsadr.com. Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules, except that for claims of less than $1,000, you will be obligated to pay $25 and RibbonsXP will pay all other administrative costs and fees.

Any arbitration will take place in or near the county where claimant resides and will be determined by a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Lost or Stolen Certificates

RibbonsXP shall not be responsible for the loss of, theft of, or damage to any Experience Voucher or Gift Certificate, including as a result of identity theft or fraud.

Assignability

We believe that Experience Vouchers and Gift Certificates make great gifts. Accordingly, you may assign any Experience Voucher or Gift Certificate to any third party prior to the booked date of such Experience. Any such assignee shall be subject to and legally bound by these Terms and Conditions.

Accuracy of Experience Descriptions & Website Content

RibbonsXP reserves the right to delete, add to or otherwise change the description, terms and conditions and the prices for any Experience without prior notice. The Experience Provider shall be ultimately responsible for the accuracy of the description of the relevant Experience(s). Pictures and descriptions of Experiences included at the Website are strictly for illustrative purposes and might not accurately reflect the actual Experience.

RibbonsXP provides such content and material, including the text, graphics and links, to you “AS IS” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, non-infringement or freedom from computer viruses.

No Liability for Providers of Experiences

All providers of Experiences (the “Providers”) are independent and unaffiliated to RibbonsXP. RibbonsXP is not responsible for any matters related to the Providers, including without limitation, the actions or omissions of any Providers. You acknowledge and agree that all Experiences are subject to the terms and conditions of the relevant Provider and you shall look solely to the relevant Provider for any matters or complaints related to the Experience.

By purchasing and/or redeeming an Experience, Experience Voucher, or Gift Certificate, you release and forever discharge RibbonsXP and its subsidiaries, parents and affiliates and their respective members, managers, officers, authorized representatives and agents, employees from any and all claims relating to the actions or omissions of any Provider or otherwise arising in connection with your purchase, redemption, booking, cancellation, exchange and/or participation in an Experience.

You may be required to execute a separate waiver and release of liability before being permitted to participate in an experience. Providers may or may not be covered by liability and/or property damage insurance, and even when a Provider may have obtained such insurance, your participation in the Provider's Experience may not be covered by such insurance.

Restrictions on Use of the Website

Website use is restricted to persons 18 years old or older. By accessing, using or browsing the Website, you agree not to use any device, software or other tool or process to interfere or attempt to interfere with the operation of the Website, and not to use any robot, spider or other software, device, tool or process to monitor or copy the pages or the material or content of this Website without the prior written consent of RibbonsXP.

RibbonsXP may unilaterally terminate your rights of access to this Website without prior notice in the event that RibbonsXP determines, in its sole discretion, that you have violated these Terms and Conditions or have otherwise abused, misused or otherwise sought to damage the Website, RibbonsXP or its other customers.

Disclaimer and Limitation of Liability

You are accessing, using or browsing the Website at your own risk. RibbonsXP and its subsidiaries, parents and affiliates assume no liability or responsibility for any viruses that may infect your computer equipment or other property, or for any interruptions, defects, delays in operation or transmission or any access line or system failure.

To the maximum extent allowed by law, RibbonsXP's total, cumulative liability to you under this Agreement shall not exceed the amount paid to RibbonsXP for the applicable Services or $100.00 USD, whichever is higher.

Costs and Expenses of any Subsequent Legal Action

In the event you or RibbonsXP institutes any legal action to enforce or construe any of these Terms and Conditions (including in any arbitration or mediation), the non-prevailing party shall pay to the prevailing party the reasonable costs and expenses (including legal fees) incurred by such prevailing party in connection therewith.

Miscellaneous

There shall be no third party beneficiaries with respect to these Terms and Conditions or your use of the Website; provided, however, that recipients of Experience Vouchers and/or Gift Certificates shall become subject to these Terms and Conditions upon the redemption of such Experience Vouchers or Gift Certificates.

You shall indemnify, defend and hold harmless RibbonsXP and its subsidiaries, parents and affiliates and their respective members, managers, officers, authorized representatives and agents and employees from and against all losses, expenses, liability, damages and costs, including legal fees and costs, resulting from your violation of these Terms and Conditions and/or your access, use or browsing of this Website.

In the event that any of these Terms and Conditions is found to be illegal or unenforceable, such terms shall be null and void and shall be deemed deleted from these Terms and Conditions, and all the remaining Terms and Conditions shall remain in full force and effect.

You represent and warrant that you have the legal right, power and authority to agree to these Terms and Conditions, and that your access, use or browsing of this Website constitutes a valid electronic signature.

Please refer to RibbonsXP's Privacy Policy for any privacy policies and redemption of data matters.

Copyright & Trademark

The copyright to all materials and content contained in the Website is owned or licensed by RibbonsXP unless otherwise set forth and may not be used by you except as set forth in these Terms and Conditions. You may only download material and content contained in the Website for non-commercial, personal use provided you do not remove or alter the copyright notices set forth therein.

“RibbonsXP”, the RibbonsXP logo and RibbonsXP's other trademarks and service marks and other logos and product and service names are trademarks of RibbonsXP. You may not copy, use or display in any manner such trademarks and service marks without the prior written consent of RibbonsXP.

Contact

128 City Road, London, EC1V 2NX, United Kingdom
bookings@ribbonsxp.com