Vendor support centre.We're here when you need us.
Questions about bookings, payouts, your listing or a guest issue — find what you need below or contact our partner team directly.
Get help
What do you need help with?
Bookings & reservations
Questions about an incoming booking, guest details, or how to confirm or decline a reservation.
Payouts & billing
Payout schedules, invoice queries, missing payments or changes to your bank details.
Account & listing
Update your venue details, photos, pricing, availability or service descriptions.
Guest issues
A guest had a problem with their experience, or you need to flag something about a redemption.
Getting started
New to RibbonsXP? Get help understanding how the platform works and what we need from you.
Something else
Can't find what you're looking for? Drop us a message and we'll route it to the right person.
Contact us directly
Reach the vendor team
Response times: email within 24 hours · WhatsApp within 4 hours during business hours.
Common questions
Vendor FAQs
How do I confirm a booking?
Once a guest purchases a gift card for your venue, our team contacts you to check availability. You confirm or suggest an alternative date — we handle communication with the guest.
When do I get paid?
Payouts are processed within 5 business days of a completed experience. You'll receive a confirmation email with payout details each time.
Can I block out dates?
Yes — contact our vendor team with the dates you're unavailable and we'll update your availability window. We're building a self-serve calendar tool for this.
How do I update my listing details?
Email us your changes — updated photos, new pricing, changed descriptions — and we'll apply them within 2 business days.
What if a guest doesn't show up?
No-shows are treated as redeemed from the platform side. If a guest was a no-show and you'd like to re-open the slot, contact us and we'll arrange it.
How do I add a new experience to my listing?
Send us the details — experience name, duration, capacity and your preferred price — and we'll add it to your listing within 2 business days.
Not listed yet?
Become a RibbonsXP partner
List your spa, restaurant, hotel or activity and start receiving bookings from people actively buying experiences as gifts.