What if...?
The real questions people actually have — answered in plain language. For the full legal terms, see our Buyer Terms.
What if the venue is fully booked on my preferred date?
We'll let you know as soon as we hear back from the venue — usually within 2 hours of a booking request. If your date isn't available, we'll offer the nearest alternative dates, or you can choose a different venue for the same credit.
What if I need to reschedule after booking?
Rescheduling is subject to the venue's own cancellation and rescheduling policy, which we confirm with you at the time of booking. Most venues are flexible with reasonable notice — get in touch and we'll handle it with them directly.
What if I (or the recipient) can't make it and don't show up?
Let us or the venue know as early as possible — ideally before the booking window closes. A no-show handled without notice may be treated as the booking being fulfilled, since the venue will have held the table, room or slot for you. Wherever we can get advance notice, we'll work with the venue to get it rebooked instead.
What if I spend less than my credit?
The remaining balance stays on your card as RibbonsXP credit, ready for your next visit — it doesn't expire or get forfeited.
What if I spend more than my credit?
You simply pay the difference directly at the venue using any other payment method — card or cash, whatever they accept.
What if I entered the wrong recipient email or name?
Get in touch with us as soon as possible after purchase — hello@ribbonsxp.com. If the gift card hasn't been redeemed yet, we can usually correct the recipient details for you.
What if I want to change the venue after buying?
Once a gift card is purchased it's issued for a specific venue, since the credit is arranged directly with them. If your recipient would prefer somewhere else, contact us before they book — we may be able to exchange it for a different participating venue.
What if the recipient never redeems it?
There's no expiry date. The credit sits ready to redeem whenever the recipient is ready, whether that's next week or next year.
What if the venue closes, or can't honour the booking for reasons outside anyone's control?
If a venue is unable to fulfil a confirmed booking for reasons beyond your or their control, we'll work to move your credit to another date or, where appropriate, another participating venue of equivalent value.
What if I want a refund?
You can request a refund any time before the venue accepts and confirms your booking. Once the venue has accepted the booking and confirmed availability, the credit is considered committed and becomes non-refundable — this is what lets us guarantee your booking with them. Full details are in our Buyer Terms.
Still not sure about something? Get in touch and we'll help directly.